Archive | January, 2024

You might be thinking, “Why would I want my website to be like a grocery store? I don’t sell meats and produce, I sell information and opportunity.” Good question. But if you’re a fan of all things marketing, this is one article you do not want to miss.

Case in point: Did you know that nothing is left to chance in a supermarket? Everything in a grocery store is orchestrated to increase sales. In the same way, we want to be 100% intentional about how we guide people to the right place on our websites so they do what we want them to do (subscribe, buy, etc.)

Yes, it’s manipulative. But it comes down to a choice – are you going to be smart about your website, or are you going to leave it to chance and hope for the best? Being smart builds a real business, while hoping you accidentally get it right is a hobby. BIG difference.

Here’s a prime supermarket lesson we can use on our websites: When one very successful store cut their product line by 40% their sales went up 20%. Why is this? Because before people had too many choices, resulting in confusion and loss of sales. Reduce the choices and you reduce the confusion. This is why UK supermarket giant Tesco cut their range of products by 30% to simplify the experience for shoppers. After all, who needs 98 different extra virgin olive oils?

If you have too many products, pull the ones that aren’t selling well and focus just on your best sellers. This will benefit you in that you’re more focused on promoting your best sellers only. And it will benefit your customers because it’ll be easier for them to make a buying decision.

Here’s another juicy marketing morsel: When a four-foot cardboard cutout of a glass of beer was placed at either end of the beer shelves, sales increased 23% overnight. Crazy, right? The big beer glasses acted as sign posts, directing customers towards purchasing beer.

So how can you guide people on your website into making purchases? Good question. Give them a clear path from start to finish – a path they cannot easily deviate from. Guide them. Make it clear what their choice should be (to buy, versus to leave without buying.) Make it as simple as seeing a signpost and making the appropriate turn to get to the destination.

And speaking of making things easy – for years supermarkets hid things like bread and milk at the back of the store, with the theory this would increase sales. After all, if you make people walk past all the other items, they’re bound to buy some, right?

It turns out that was a bad theory. Instead of increasing sales, it had the long term effect of making people mad enough to not return to the store. Ouch. Now they know that by placing essentials at the front of the store, they are more likely to get repeat business from the goodwill they have built.

Again, it’s all about making the shopping experience easy for the customer. To get more ideas about how to make your website more like a supermarket, go here:

www.convinceandconvert.com/customer-experience/how-to-build-your-website/

It seems like everyone these days is an entrepreneur. After all, anyone with a computer and an internet connection has the opportunities to serve a global audience. The harsh reality is that the vast majority of these budding entrepreneurs will never make the money they hope to through their new business venture. Most will fail to ever make a dollar, others will earn very little and eventually abandon the idea as the novelty wears off and discouragement sets in. 

The difference between the runaway success stories and the masses of entrepreneurs silently toiling in their businesses is that the former possess a skill that the latter do not. The winners know how to sell.

Weekly, I encounter starry-eyed entrepreneurs with big ideas and a palpable disdain for sales, sales processes, and anything that conjures mental images of used car salesmen in cheap suits who reek of equally cheap cologne. These entrepreneurs likely won’t make it. If you want to succeed you have to learn to sell.

Here are three lessons from top sales leaders on how entrepreneurs can improve their sales results:

1. Educate, don’t pitch

Don’t even think about pitching your offering until you know exactly what ails your would-be buyer. The fastest way to sink a deal – and your reputation – is by pitching an offer that won’t actually work to alleviate your customer’s pain point. A superior way to sell, however, is to avoid pitching at all. This proverbial high road is one that will set you apart from virtually every other sales person who comes knocking. You will become more than another offering in a crowded field; you will become the trusted advisor.
The first thing you must do in any selling situation is take the time to self educate by asking thoughtful questions that invite your prospect to open up about their current situation. The best sales leaders do this effortlessly and the meeting begins to feel more like therapy than a sales call.

Once you’ve established a level of trust with your could be buyer, now is the time to show them how your offering would be the right next step to solve their problem – but only if it actually will. Spinning your offering to shoehorn a customer into a deal they’ll later regret is a fast way to trash any trust and goodwill you’ve managed to create. By demonstrating how your offering will make their lives better, you have put yourself into the role of the trusted advisor and your soon-to-be customer will thoughtfully consider your offer free from the typical pressure of transactional sales.

“Keep yourself positive, cheerful, and goal-oriented. Sales success is 80% attitude and only 20% aptitude.” – Brian Tracy

2. Expect to hear ‘no’



Hearing no is hard. Especially when you know that the product or service you’re selling will genuinely help make your customer’s life better. The first time you hear a no it can be pretty devastating, especially true when it’s your business that you’re trying to get off the ground. Rejection is always hard though a healthy perspective can go a long way towards keeping you on the path to eventual success.

The good news is that every no is a great opportunity to learn. From building your confidence as you pitch your offer to modifying how you present the benefits of your offering each no give you permission to experiment with your presentation.

3. Do the Hard thing

Bottom line is you’ve got to put yourself out there. Yes, it’s easy to send out a handful of cold emails to potential prospects and wait, with fingers crossed, and hope for an unlikely ‘yes’. Unless you are able to craft a curiosity inducing subject line and an email that provides an astounding amount of value, cold emails seldom work. That widely accepted reality doesn’t stop scores of entrepreneurs from spending untold hours in their inbox sending messages to every email address they manage to track down.

If you want to succeed you need to strand out and that means finding less crowded spaces to occupy with your message. It means doing the thing that no one else has thought of or that no one else wants to do. Sending an email is easy while getting up on a stage at an industry trade show is not. Neither is cold calling prospects out of the phone book. Consistently do the hard thing that no one else will and you’ll find success sooner than later.

“If people like you, they’ll listen to you. But if they trust you, they’ll do business with you.” – Zig Ziglar

Falling in love with the process of selling is no small task but it’s critical for entrepreneurs who desire to leverage their businesses to achieve lifestyle and wealth. The most successful entrepreneurs and sales leaders are the ones who have designed processes that align with their personality and strengths. Ultimately the road to success is one of consistency so map out your path and commit to walking it out every day.

Published 3 years ago 

on Sep 22, 2020

By Bryce Conlan